Privacy Policy

This Privacy Policy describes how PC Exchange, operated by A.C.E EXCHANGE LTD (Company Registration Number 14324089), collects, processes, stores, and protects personal information. We are committed to maintaining responsible data handling practices in accordance with applicable privacy regulations, including the United Kingdom General Data Protection Regulation (UK GDPR) and relevant United States privacy frameworks such as the California Consumer Privacy Act (CCPA).

This policy applies to visitors of our website and individuals who interact with our computer evaluation services.

1. Data Controller Information

The data controller responsible for processing personal information is:

A.C.E EXCHANGE LTD
Company Registration Number: 14324089
Registered Office: 1a Saddington Street, Gravesend, England, DA12 1ED
Email: admin@pc-exchange.com
Telephone: +1 (802) 261-3230 | +1 866 205 7643

2. Categories of Personal Information Collected

We may collect the following categories of personal data:

• Full name
• Email address
• Telephone number
• Device information submitted for evaluation
• General website usage data (IP address, browser type, device type)
• Communication records between users and our support team

We do not collect sensitive personal data unless explicitly required for legitimate service purposes.

3. How Information Is Collected

Information may be collected when:

• A user submits a contact form
• A user requests a device evaluation
• A user contacts us via email or telephone
• A user visits and interacts with our website

Technical data may be collected automatically through standard website technologies such as server logs and essential cookies.

4. Purpose of Data Processing

Personal information is processed strictly for legitimate business purposes, including:

• Responding to inquiries
• Processing device evaluation submissions
• Communicating service updates
• Maintaining website security
• Improving operational efficiency
• Complying with legal obligations

We do not process personal information for unrelated commercial exploitation or resale.

5. Legal Basis for Processing (UK GDPR)

Under the UK GDPR framework, our lawful bases for processing may include:

• Legitimate interest (to operate and improve services)
• Contractual necessity (to provide requested services)
• Legal compliance obligations
• User consent (where applicable)

6. California Consumer Privacy Act (CCPA) Rights

California residents may exercise the following rights:

• Right to know what personal information is collected
• Right to request deletion of personal information
• Right to request disclosure of categories of information processed
• Right to non-discrimination for exercising privacy rights

PC Exchange does not sell personal information.

7. Data Retention

Personal information is retained only for as long as necessary to fulfill service-related purposes or comply with legal obligations. Retention periods may vary depending on the nature of the data and regulatory requirements.

8. Data Security Measures

We implement reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include:

• Secure hosting infrastructure
• Access control restrictions
• Internal confidentiality policies
• Encrypted communication channels where applicable

While we strive to protect information, no system can guarantee absolute security.

9. International Data Transfers

Where data transfers occur outside the United Kingdom, we ensure appropriate safeguards are in place consistent with regulatory standards.

10. Cookies & Tracking Technologies

Our website uses essential cookies necessary for basic functionality. Optional analytics cookies may be used to improve user experience. Users may manage cookie preferences through browser settings.

11. Third-Party Service Providers

We may engage third-party service providers for hosting, email delivery, or technical maintenance. These providers are contractually obligated to process data securely and confidentially.

12. User Rights Under GDPR

Individuals located in the UK or EU may exercise the following rights:

• Right of access
• Right of rectification
• Right of erasure
• Right to restrict processing
• Right to object
• Right to data portability

Requests may be submitted to admin@pc-exchange.com.

13. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

14. Updates to This Policy

This Privacy Policy may be updated periodically to reflect regulatory or operational changes. Updates will be posted on this page with the revised effective date.

15. Contact Information

For privacy-related inquiries:

Email: admin@pc-exchange.com
Phone: +1 (802) 261-3230 | +1 866 205 7643
Address: 1a Saddington Street, Gravesend, England, DA12 1ED