Frequently Asked Questions

General Service Questions

What does PC Exchange do?

PC Exchange provides structured computer evaluation services for desktop and laptop devices. We review device information submitted by users and may issue preliminary valuation estimates, subject to inspection and verification. Our services are operated by A.C.E EXCHANGE LTD (Company Registration Number 14324089).

Is PC Exchange a registered company?

Yes. PC Exchange operates under A.C.E EXCHANGE LTD, a company registered in England under Company Registration Number 14324089. Our registered office is located at 1a Saddington Street, Gravesend, England, DA12 1ED.

Do you guarantee specific prices?

No. We do not guarantee specific pricing prior to inspection. Any preliminary valuation provided is non-binding and subject to verification. Final valuation is determined only after inspection confirms the device’s condition and specifications.

Is your website compliant with advertising standards?

Yes. We follow responsible advertising principles. Our content avoids exaggerated claims, artificial urgency messaging, or misleading pricing statements. All service representations are intended to be factual and proportionate.

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Valuation Process

How is a device valuation calculated?

Valuations are based on factors including model, processor type, storage capacity, memory configuration, device age, cosmetic condition, and current market demand. Preliminary assessments rely on information submitted by the user.

What happens if the device condition differs from the description?

If inspection reveals differences between the submitted description and the actual device condition, the preliminary valuation may be revised. Customers are under no obligation to proceed if they do not agree with the final confirmed valuation.

Are all devices eligible for evaluation?

No. Eligibility depends on device model, age, condition, and lawful ownership. Devices reported lost or stolen, or devices with activation locks or security restrictions, are not eligible.

What if my device does not qualify?

If a device does not meet eligibility standards, we reserve the right to decline service. We aim to communicate such determinations clearly and professionally.

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Legal & Compliance Questions

Do you comply with GDPR?

Yes. PC Exchange operates under the UK General Data Protection Regulation (UK GDPR). We process personal information only for legitimate service purposes.

Do you comply with CCPA?

Yes. We comply with relevant provisions of the California Consumer Privacy Act (CCPA). We do not sell personal information.

What information do you collect?

We may collect name, email address, telephone number, and device details submitted for evaluation. Technical website usage data may also be collected through standard web technologies.

How can I request deletion of my data?

You may request access, correction, or deletion of personal data by contacting admin@pc-exchange.com.

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Data & Privacy Questions

Do you sell personal information?

No. PC Exchange does not sell personal information under any circumstances.

How long do you retain personal data?

Data is retained only as long as necessary to fulfill service purposes or comply with legal obligations. Retention periods vary depending on operational and regulatory requirements.

How is my information protected?

We implement reasonable administrative and technical safeguards to protect personal information from unauthorized access, disclosure, or misuse.

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Device Preparation & Responsibility

Should I remove personal data from my device?

Yes. Users are responsible for backing up and removing personal data from devices prior to submission. PC Exchange is not responsible for personal data remaining on devices.

Do you remove data from devices?

Our service does not guarantee data removal prior to inspection. Users must ensure devices are properly reset before transfer.

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Operational & Communication Questions

How can I contact PC Exchange?

You may contact us using the following official channels:

Email: admin@pc-exchange.com
Phone: +1 (802) 261-3230
Phone: +1 866 205 7643

How long does the evaluation process take?

Timeframes may vary depending on device type, inspection requirements, and operational workload. We aim to communicate updates in a timely and professional manner.

Do you provide financial advice?

No. We provide device evaluation services only. We do not provide financial, investment, or legal advice.

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Risk & Limitation Clarifications

Is the preliminary estimate legally binding?

No. Preliminary estimates are indicative only and subject to revision following inspection verification.

Can you refuse service?

Yes. We reserve the right to decline service where eligibility criteria are not met or where information provided is materially inaccurate.

What laws govern your services?

Our services are governed by the laws of England and Wales. Disputes are subject to the jurisdiction of the courts of England and Wales.

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Responsible Business Practices

PC Exchange is committed to ethical service representation. We avoid exaggerated promotional claims, artificial urgency tactics, and misleading language. Our goal is to provide balanced, factual information that allows users to make informed decisions.

We believe sustainable business growth is built on professionalism, regulatory compliance, and transparent communication.